What information we collect and how
The information we collect via the website, phone, email or in person may include:
- Telephone number
- Date of Birth
- Photo ID number (e.g. passport, driving license)
Any personal details you knowingly provide us with through forms, digital or in person and our email, such as name, address, telephone number, email address, IP address etc.
Cookies & Similar Technologies
Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
What we do with your information
Any personal information we collect from this website or about you will be used in accordance with the Data Protection Act 1998, GDPR and other applicable laws. The details we collect will be used:
- To process your order and to provide after sales service
- To carry out repairs and contact you, the customer, to collect your item
- To prevent money laundering and fraud (with reference to gold buying process)
Reasons we share personal data
Processing and sorting data, monitoring how customers use the Website.
How long will your data be stored for
Your personal data will be stored for no longer than 1 year in a physical capacity, as long as you are an active customer and for 3 years after your last purchase, after which your account will be marked in-active and archived.
How to access and control your data
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact name and an email headed “privacy request” to firstname.lastname@example.org. Information will be provided without delay and at the latest within one month of receipt.
Notification of data breaches
We will notify the data protection authority within 72 hours of discovery of a data breach, and our customers without undue delay where there exists a high risk to their rights and freedoms.
Right to be forgotten
The right to be forgotten entitles you as a customer to have the data controller erase personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data. The conditions for erasure, include the data no longer being relevant to original purposes for processing, or a data subject withdrawing consent.
We may need to pass the information we collect to other companies for administrative purposes or after sales service. We may use third parties to carry out certain activities, such as carrying out repairs, processing and sorting data, monitoring how customers use the Website and issuing our emails for us. Third parties will not be allowed to use your personal information for their own purposes.